Conditions of Booking
Once we have received your completed Booking Form, Holiday Support Plan and deposit, we will send you a written confirmation of your booking, along with an Invoice clearly identifying the date of when the final balance must be paid.
Provisional bookings can be made over the phone, however all bookings must be confirmed within 14 days with a non refundable deposit of 25% of the chosen holiday cost. Once we have 6 guests booked, the holiday is guaranteed.
The full balance is due six weeks prior to the start date of your chosen holiday. If your holiday starts within six weeks of booking the full cost of the holiday is payable.
We reserve the right to charge a fee of up to £100 for late payments.
What Is Included
Your room will be allocated on arrival which will be a shared room (which will be on a same sex basis unless specifically requested otherwise.)
Your holiday includes breakfast, lunch and evening meal and a soft drink with each meal. Eating out is part of our holiday experience, and will involve meals out at a wide range of pubs, restaurants and cafes in the local area. You can also purchase any additional drinks, or snacks, sweets and ice creams at your own expense.
Travel to and from our set pick-up/ drop-off meeting point.
Day trips out as detailed in your holiday itinerary, including the cost of entrance fees (unless specified).
Evening entertainment.
24 hour support is provided with a minimum of 2 Holiday Crew on each holiday.
What Can Be Included At Additional Cost
All additional costs must be agreed with us and paid in advance of your holiday.
Accommodation
Whilst we will always try to meet with your specific requests, we cannot guarantee a stay in any particular room. However if you are travelling with a friend please let us know and we will try to accommodate you.
Please advise us on your Holiday Support Plan of any mobility needs for which you require assistance.
Transport
Holiday prices include pick up from, and return to our designated meeting points.
If you wish to upgrade to our door-to-door service you may do so for an additional charge. This service is provided by our DBS cleared transport team.
If you are making your own way to us by car, we will provide you with directions and our post code for your sat nav.
If you will be travelling by train, we can arrange to meet you at our nearest main line station which is Castle Cary or Taunton.
If you are travelling by air, our nearest airport is Bristol (30 minutes by car)
Insurance
We would advise you to consider purchasing travel insurance to cover you for any unforeseen circumstances relating to your holiday (i.e. cancellation due to ill health, or loss of personal possessions whilst on holiday).
We cannot be held responsible for any costs you incur as a result of you not having suitable insurance. By having travel insurance you will have peace of mind that all circumstances are covered.
Your Support
We will provide you with a Holiday Support Plan for you to complete and return to us when booking your holiday. It is very important that you complete this fully, giving us as much information as you can about you, and the support you need whilst on holiday with us. This will help us to ensure that we meet your needs in the way you wish, and allow us to provide an environment in which you, all of our other guests and our Holiday Crew can be safe.
Behaviour – If you are likely to behave in a way that is challenging you must tell us about this, and tell us how best we can support and communicate with you should a situation arise during your holiday. If you behave in a way that is dangerous, physically challenging, threatening, disruptive and/or illegal this may result in us ending your holiday early, you will not receive a refund, and you will be responsible for the cost to return home.
Continence – Please tell us if you have any continence needs that you require support with, and remember to bring your own continence products, ensuring that you have enough throughout the holiday, including those days travelling to and from us.
Dietary Requirements – Please tell us in advance if you have any food allergies, intolerances, or special dietary requirements that we should be aware of. Please also tell us of any recommendations relating to alcohol.
Money – Please tell us if you need help to budget and manage your money whilst you are on holiday with us. If you choose to we can hold your money securely and give you smaller amounts upon your request. We will keep a record of the money we hold on your behalf.
Night Time Support – Our Holiday Crew provide sleep in cover as standard, however if you require your own sleep in support or waking night cover you must request this at the time of booking, this will be charged at an additional cost.
One to One Support – If you feel that you require one to one support at any time throughout your holiday, you must request this at the time of booking, this will be charged at an additional cost.
Safety – Activities away from Rosebud Farm will involve you being part of a group. If you are worried that your safety may be compromised (i.e. losing the group, road safety awareness etc) please tell us so that we can advise the holiday crew.
Smoking – All of our accommodation and vehicles are non-smoking. Smoking is allowed in the designated areas only.
Social Situations – We want you to enjoy your holiday, meet new people and experience something new, and being part of a group is a big part of our holidays. If you find it difficult taking part in group activities or busy social situations, please tell us so we can offer you the support you need.
Rosebud Farm has a beautiful lake in its grounds. For your own safety access to the lake is limited to supervised times only. At all other times access to the lake is locked but other outside areas will be available for your enjoyment.
Once we have received your completed Booking Form, Holiday Support Plan and deposit, we will send you a written confirmation of your booking, along with an Invoice clearly identifying the date of when the final balance must be paid.
Provisional bookings can be made over the phone, however all bookings must be confirmed within 14 days with a non refundable deposit of 25% of the chosen holiday cost. Once we have 6 guests booked, the holiday is guaranteed.
The full balance is due six weeks prior to the start date of your chosen holiday. If your holiday starts within six weeks of booking the full cost of the holiday is payable.
We reserve the right to charge a fee of up to £100 for late payments.
What Is Included
Your room will be allocated on arrival which will be a shared room (which will be on a same sex basis unless specifically requested otherwise.)
Your holiday includes breakfast, lunch and evening meal and a soft drink with each meal. Eating out is part of our holiday experience, and will involve meals out at a wide range of pubs, restaurants and cafes in the local area. You can also purchase any additional drinks, or snacks, sweets and ice creams at your own expense.
Travel to and from our set pick-up/ drop-off meeting point.
Day trips out as detailed in your holiday itinerary, including the cost of entrance fees (unless specified).
Evening entertainment.
24 hour support is provided with a minimum of 2 Holiday Crew on each holiday.
What Can Be Included At Additional Cost
- Additional support (i.e. one to one / waking night)
- Support with personal care / medication
- Single rooms can be available at a supplement of £25 per night and must be requested at the point of booking (limited availability).
- Door to door transport
All additional costs must be agreed with us and paid in advance of your holiday.
Accommodation
Whilst we will always try to meet with your specific requests, we cannot guarantee a stay in any particular room. However if you are travelling with a friend please let us know and we will try to accommodate you.
Please advise us on your Holiday Support Plan of any mobility needs for which you require assistance.
Transport
Holiday prices include pick up from, and return to our designated meeting points.
If you wish to upgrade to our door-to-door service you may do so for an additional charge. This service is provided by our DBS cleared transport team.
If you are making your own way to us by car, we will provide you with directions and our post code for your sat nav.
If you will be travelling by train, we can arrange to meet you at our nearest main line station which is Castle Cary or Taunton.
If you are travelling by air, our nearest airport is Bristol (30 minutes by car)
Insurance
We would advise you to consider purchasing travel insurance to cover you for any unforeseen circumstances relating to your holiday (i.e. cancellation due to ill health, or loss of personal possessions whilst on holiday).
We cannot be held responsible for any costs you incur as a result of you not having suitable insurance. By having travel insurance you will have peace of mind that all circumstances are covered.
Your Support
We will provide you with a Holiday Support Plan for you to complete and return to us when booking your holiday. It is very important that you complete this fully, giving us as much information as you can about you, and the support you need whilst on holiday with us. This will help us to ensure that we meet your needs in the way you wish, and allow us to provide an environment in which you, all of our other guests and our Holiday Crew can be safe.
Behaviour – If you are likely to behave in a way that is challenging you must tell us about this, and tell us how best we can support and communicate with you should a situation arise during your holiday. If you behave in a way that is dangerous, physically challenging, threatening, disruptive and/or illegal this may result in us ending your holiday early, you will not receive a refund, and you will be responsible for the cost to return home.
Continence – Please tell us if you have any continence needs that you require support with, and remember to bring your own continence products, ensuring that you have enough throughout the holiday, including those days travelling to and from us.
Dietary Requirements – Please tell us in advance if you have any food allergies, intolerances, or special dietary requirements that we should be aware of. Please also tell us of any recommendations relating to alcohol.
Money – Please tell us if you need help to budget and manage your money whilst you are on holiday with us. If you choose to we can hold your money securely and give you smaller amounts upon your request. We will keep a record of the money we hold on your behalf.
Night Time Support – Our Holiday Crew provide sleep in cover as standard, however if you require your own sleep in support or waking night cover you must request this at the time of booking, this will be charged at an additional cost.
One to One Support – If you feel that you require one to one support at any time throughout your holiday, you must request this at the time of booking, this will be charged at an additional cost.
Safety – Activities away from Rosebud Farm will involve you being part of a group. If you are worried that your safety may be compromised (i.e. losing the group, road safety awareness etc) please tell us so that we can advise the holiday crew.
Smoking – All of our accommodation and vehicles are non-smoking. Smoking is allowed in the designated areas only.
Social Situations – We want you to enjoy your holiday, meet new people and experience something new, and being part of a group is a big part of our holidays. If you find it difficult taking part in group activities or busy social situations, please tell us so we can offer you the support you need.
Rosebud Farm has a beautiful lake in its grounds. For your own safety access to the lake is limited to supervised times only. At all other times access to the lake is locked but other outside areas will be available for your enjoyment.
